Monthly Archives: August 2011

Downburst Aftermath

I darn near cried as I called our building’s owner to tell her a downburst took off a third of our roof and ensuing rains damaged 10 of our 13 offices/rooms. Calls to my Board chair and staff were more … Continue reading

Posted in Productivity | Leave a comment

Are We As Bad As Automated?

I called to have our phone lines moved. Went through the automated system. Gave Mr. Computer my account number and address. First thing the live customer service representative asked for? Yep, my account number and address! I laughed and asked … Continue reading

Posted in Customer Service, Marketing, Uncategorized | Leave a comment

Do The Disney Thing

Did the Disney thing! My son loved the Star Wars themed weekends and my daughter was giddy to meet all of the princesses and of course, Mickey and Minnie. Don’t tell my wife, but the trip was partially a reconnaissance … Continue reading

Posted in Uncategorized | Leave a comment