How’s that new year’s resolution going? Many of us are on our annual quests to better ourselves through resolutions. Seven days in… cut extra spending? Still exercising? Seven days without a cigarette? Keeping up with your read-through-the-Bible-in-a-year program?
What about our business? While we’re spending time reflecting on how to turn over a new leaf personally, perhaps we spend time considering resolutions for our business. In 2015, how can our business:
Lose Weight / Save Money… how can we run a more efficient operation? If there’s one way to trim the fat, perhaps that could mean cost savings. As the employees. As they work day to day, they probably have an idea or two.
Be Smarter… are you investing in continuing education for you and your employees? Resolve now to allow for every staff member to attend a seminar or conference this year to help them gain insights and work smarter this year.
Spend More Time With Friends/Family… how can you reconnect with a lost customer? How can your sales staff keep in touch with clients better. It’s said it takes six “touches” to keep your business top of mind. Plan now how what those six touches will be this year.
Those are the most popular resolutions. How about these additional six for your business this year:
Improve Customer Service… businesses can ALWAYS be working on improving their customer service. Here’s some tips to consider.
Be Friendlier… perhaps this falls under improving customer service, but make 2015 the year the staff greets customers more cheerfully, remembers names, or heck, just smiles more.
Operate with Honesty and Integrity… not suggesting you’re not today, but do you always follow through on your promises? When a customer calls to get information or complain, do you answer honestly? Gain trust in staff and customers. Be the company of integrity.
Improve One Thing This Year… Is that product long overdue for a new feature? Could the store front be given a freshener? Website need updated? Is it mobile friendly? Could there be an easier way for your customers to pay you?
What are your ideas for a “business resolution”? I would love to hear your comments and suggestions. I’m sure there are more than the nine I thought of while on the elliptical. Yep, I have about 20 pounds I could loose!
Thanks for reading.