Category Archives: Customer Service

Takeaways from the Oklahoma Conference on Tourism

Another VERY informative Conference on Tourism put on by the Oklahoma Travel Industry Association. I heard many co-conference attendees exclaim, “Information Overload!” Great appreciation to Debra Bailey and the Board for putting together such a great day of education. So what were the … Continue reading

Posted in Customer Service, Destination Marketing, Marketing, Social Media | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

A Logo Is Not a Brand

Casper, Wyoming, has “released a new brand” OilCityWyo.com announced last week. It would have been okay if it was just poor wording that a business or destination could release a new brand. But it was aided by the destination marketing … Continue reading

Posted in busimess, Customer Service, Destination Marketing, Economic Development, Marketing, Small Business, Sports Marketing | Tagged , , , , , , , , , , , , , , | Leave a comment

Resolve for a Better Business in 2015

How’s that new year’s resolution going? Many of us are on our annual quests to better ourselves through resolutions. Seven days in… cut extra spending? Still exercising? Seven days without a cigarette? Keeping up with your read-through-the-Bible-in-a-year program? What about our … Continue reading

Posted in busimess, Customer Service, Organization, Productivity, Small Business | Tagged , , , | Leave a comment

DMAI Convention Summary

Between seafood, the Space Needle, the Experience Music Project and my 19th Hard Rock Cafe, I did take in the sessions at DMAI’s Convention in Seattle.  I typed out action items or concepts for the staff and I to prioritize … Continue reading

Posted in Customer Service, Marketing, Research, Uncategorized | Tagged , , , , , , , , | Leave a comment

Are You Experienced?

My Achilles Heel is ice cream. And when I HAVE to drive by a Braum’s Ice Cream and Dairy Story to get to our office, that’s a problem. Every once in a while I cave and drive through. The young … Continue reading

Posted in Customer Service, Marketing, Uncategorized | Tagged , , , | Leave a comment

Making the 2nd Mile 2nd Nature

I arrived at a breakfast and grabbed food provided by Chick-fil-a.  Sat down at a table with Chick-fil-a collateral and cows all over it.  I shared, “It was great Chick-fil-a sponsored the breakfast.”  Someone turned and said, “You don’t know do you?”  He turned … Continue reading

Posted in Customer Service | Tagged , | 1 Comment

Are We As Bad As Automated?

I called to have our phone lines moved. Went through the automated system. Gave Mr. Computer my account number and address. First thing the live customer service representative asked for? Yep, my account number and address! I laughed and asked … Continue reading

Posted in Customer Service, Marketing, Uncategorized | Leave a comment